March 25 I flew from Austin to Ft Myers which has a aircraft change In Charlotte. When scheduling my flight I asked for wheelchair aid. Needed to hunt just one up in Austin. Was taken to gate 2hours in advance but was assured there could be assistance for boarding. Gate was changed without any one particular at he desk could find no aid, and with fantastic problem proceeded to new gate. Yet again no aid in boarding.
I happen to be touring with American Airways for quite some time now and am now incredibly stunned at a new event. I'd just gotten back again from trip to find that my suitcase was missing. American Airlines instructed me I used to be supposed to get it again the following day, but I only received it 2 times afterwards and found that my suitcase were ripped open and wrecked.
I want an deal with to mail a letter to American Airways Buyer Service, and I hope you will reply with this particular address.
I have already been wanting to obtain a response from anyone in client service, Marjorie Nir, I used to be awarded 2 X $200 voucher though the “Click the link ” button only can take me back to the AA Site.
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I've experienced terrible ordeals with american airlines. I'm able to’t even charge their customer service because it is much under a 1 star. client relations representatives are rude, short, and unfriendly.
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When we ultimately acquired an e mail response from American Airways, the full response time was about one hour. Though we waited one hour, we did get various responses to our First concern:
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New flight from Austin to Ft Myers on which I had asked for wheelchair guidance did not give any jetway assistance and Totally very little in Ft Myers from plane to baggage assert and NOONE to talk to.
I just got from the cellular phone with Connie Sanders in the DFW Business. I requested for her name mainly because she was so variety and helpful to us. I have not often encountered a person so helpful and caring. If your Reps may be like her you would have a beautiful airline.
American Airways Customer service hotline is easily available and client friendly. Regretably, You should wait about 2 minutes to talk to a my website purchaser service representative. You have to listen to a protracted speech with regards to existing updates.